To apply:

Email you CV and covering letter to hugo@youboatmarine.com or post your CV and covering letter to Seafront Marine Recruitment Team, Unit 18, The Dean Estate, Fareham, PO17 5BN

For any questions regarding the position please call 01329 826 500

Nick Cox Yacht Chandler are recruiting for a full time Sales Assistant to join our chandlery in Lymington Yacht Haven. This position will be working amongst a team of marine experts, supplying a range of chandlery products to the local area. You will have responsibilities of a retail assistant from being a cashier, answering customers questions, advising on products, stocking shelves and providing excellent customer service at all times.

Nick Cox Yacht Chandler is part of the Sea Front Marine Group, a locally owned group of businesses based in the south coast. We are a retail business specialising in the sale of marine products with a wide range of general maintenance items, specialist marine paints, chandlery, charts, and clothing.

This position will be based in the chandlery in Lymington and is full time 07:30 to 17:45, on a rotating 4 day week basis.

Key Responsibilities:

• Managing the till, processing customer purchases by card or cash
• Keeping on top of stock levels throughout the chandlery, topping up levels, and pricing new products
• Taking customer requests and carrying them out to the highest of standards
• Supporting the team to fulfil all customer and shop requirements
• Interact with customers on the shop floor
• Abide by all health and safety procedures

Requirements for the position:

• Retail experience is not essential in this position
• Be a knowledgeable sailor, yachts person or boating enthusiast with excellent marine knowledge
• Be a confident, friendly and helpful person
• Able to take initiative and have an excellent work ethic
• Be positive with interacting with customers and co-workers

Due to our industry and the nature of this position we will only be able to consider someone with good knowledge and understanding of yachts, boats, sailing, and/or marine products.

This position would be suitable for someone with experience across Marine, Sailing, Boating, or have worked as a Retail Assistant, Sales Assistant, Receptionist, Administration, Shop Assistant, Sales Administrator, Store Assistant.

About the position

This is an exciting stepping stone for the right person looking for a position with plenty of room for progression in the world of Digital Marketing and E-Commerce. Our business is an established but expanding group of multi-channel marine retailers, that includes the chandleries YouBoat Marine, Nick Cox Yacht Chandler, Spares Marine and C-Front Trading.

We are a fun, motivated team filled with hardworking staff who are excited for a new team member to join us as soon as possible. We sell a large range of products for boats from paint to safety equipment, to a wide variety of leisure and trade customers.

The Role

Your main focus will be to produce captivating digital marketing content in line with our marketing and promotional strategy for use across our social media platforms, email marketing, and website. You’ll be the first point of contact for website customers, dealing with phone enquiries managing the websales email inbox, eBay messaging and website Live Chat. You will also assist with maintaining consistency, quality and accuracy across the website and stock systems.

We work in a very fast-paced and constantly evolving environment and need someone who likes a challenge. This role will keep you on your toes and give you the unique opportunity to handle ecommerce platforms from the start of digital content creation and marketing, all the way up to converting this work into sales.

What You’ll Do

• Produce marketing emails in line with promotions and product launches, that drive our brand reputation and maximise sales opportunities.
• Create, edit, and format images for use on our website.
• Create social media posts across our different platforms.
• Understanding our target customers – their needs, priorities, and passions – and deliver content that compels them to purchase.
• Run the live chat function on our website, answering product questions and directing enquiries as appropriate.
• Look after the websales email inbox and eBay messaging, dealing with queries and forwarding these on where necessary.
• Assist with the writing of product descriptions and website copy.
• Use your graphic design skills to produce appealing designs for use online and in print.
• Update and maintain product stock files using our stock management system.
• Gather customer reviews to maintain our excellent online reputation.
• Keep up to date on new and emerging trends, formats, and channels for content to help inform future campaigns and strategies.
• General admin and customer service duties to assist with business needs as required.

Qualification & Skills Requirements

To be successful in this role, you will need to be dedicated and have a proactive approach to your work whilst being able to use own initiative. You will need to be passionate about your role and provide attention to detail and on-time delivery. High standard organisational skills are key!

Essential:

• Marketing Degree or equivalent qualification with excellent knowledge of marketing theory and best practice
• A good working knowledge of the major social media platforms.
• Awareness of SEO principles would be an advantage.
• A creative flair for creating engaging written, photographic, and video content.
• Proficient in the use of photo editing software and graphic design programs.
• An eye for detail and good proofreading skills.
• Organised, and able to multi-task when juggling a varied workload.
• Ability to take direction, work as part of a team as well as on your own initiative.
• Excellent interpersonal and communication (both verbal and written) skills.
• Have a positive can-do attitude and be willing to help in other areas of the business as required.
• A good understanding of Microsoft Word & Excel.
• Computer literate.
• English Language and Maths GCSEs Grade C or above

Desirable:

• Knowledge of sailing or the marine industry
• Magento 2 Experience
• eBay Seller Experience
• Amazon Seller Experience
• Mailchimp Experience
• Facebook Business Manager
• Google Analytics and AdWords
• Customer Service Experience

Benefits

• An evolving role in an established but expanding company with progression opportunities.
• Full training, to enable you to excel in your new role.
• Team social events.
• Free parking.
• Pension plan.
• 30 days holiday.
• Staff discount.

Job Types: Full-time, Permanent

Salary: £20,000.00-£23,000.00 per year

We are looking for someone to join our team who has experience with purchasing and stock control to provide support to the purchasing team. However, the role will also include helping with phone and email enquiries, order processing and business administration.

You’ll bring fantastic organisational skills and enthusiasm in order to provide an efficient administrative service. You must be highly motivated with good communication skills, an ability to use your own initiative and work well under pressure.

You will also need to be willing to roll up your sleeves and get involved in helping the team with lots of different projects.

What You’ll Do

• Deal with incoming customer orders, phone calls and emails.
• Assist customers in all aspects of product recommendation and product knowledge.
• Raise sales orders and pass enquiries onto the relevant team member where appropriate.
• Assist with maintaining an accurate ERP system, ensuring stock file records are up to date.
• Raise and send purchase orders for under the guidance of the Commercial Director.
• Check supplier order acknowledgements, resolving any queries with suppliers within deadlines.
• Accurately update purchase order information at each stage of the process ensuring that goods can be received onto our stock system efficiently and at the correct cost price.
• Be responsible for maintaining accurate supplier cost and product reference information on our stock management system.
• Liaise with the Commercial Director over required changes to product selling prices.
• Track inbound orders and deliveries to ensure that they are received on time and follow up on items that have not been delivered.
• Operate as a key member of the purchasing team, keeping stores informed of the progress of orders and communicating any potential delays or shortages to the wider business.
• When problems arise, to communicate with suppliers, stakeholders and the team to resolve the issue as quickly and efficiently as possible to the customers satisfaction.
• Deal with supplier cost price queries and discrepancies related to the above purchasing process.
• Monitoring and process product returns, keeping the system & related records up to date.
• Act as the ‘go to’ contact in the office for all orders, transfers and internal stock queries.
• Co-ordinate transfers between our four locations, liaising with the shop and warehouse teams.
• Support the warehouse/dispatch team in making sure orders are dispatched effectively.
• Process customer returns with suppliers.
• General admin and customer service duties to assist with business needs as required.

Qualification & Skills Requirements

• A knowledge of sailing or the marine industry.
• Customer Service or Sales Experience.
• Prior experience within a Purchasing, Buying, or Supply Chain type role.
• Knowledge of procurement processes, policies and procedures.
• Meticulously follows rules and procedures to ensure work is completed to the required high standard – is process driven and does not ‘cut corners’.
• Strategic and critical thinker that is results-oriented and data driven.
• Able to identify and drive through process improvements.
• Organised, and able to multi-task when juggling a varied workload.
• Strong emphasis on accuracy and attention to detail
• Able to work under pressure and deliver against short deadlines
• Ability to take direction, work as part of a team as well as on your own initiative.
• Excellent interpersonal and communication (both verbal and written) skills.
• Have a positive can-do attitude and be willing to help in other areas of the business as required.
• A good understanding of Microsoft Word & Excel.
• Computer literate.
• English Language and Maths GCSEs Grade C or above

Benefits

• An evolving role in an established but expanding company with progression opportunities.
• Full training, to enable you to excel in your new role.
• Team social events.
• Free parking.
• Pension plan.
• 30 days holiday.
• Staff discount.

Job Types: Full-time, Permanent

Salary: £18,000.00-£22,000.00 per year